Help Desk

Commands using Unix Command Line on a PC:

• “Escape” – Moves you on to the next page; rolls you forward; to finish.
• “Control-C” – Cancel; backs you out of what you are doing without changing anything; exit.
• “P” – Takes you from a sub-menu back to a previous menu or Main menu.
• “Control-F” – Moves you forward on a list (ie. when you are at the bottom of the page of a class roster on the computer screen and there is more information further down on the page that you need to access).
• “Control-B” – Moves you backward on a list (ie. when you have moved forward on the page visible on the screen and wish to go back to the top of the list, roster, etc.).
• “Control-W” – Provides a brief explanation of what information a given report, list, etc. will provide. (This command is not available for all pages in a given report or menu item.)
• “Control-T” – Allows you to query or look up a student, institution, or organization by name rather than ID number.
• “E” – Exits the HP9000-CARS program.

Commands using a MacIntosh Computer:

• “F-1” is “Escape”.
• All other commands using Unix are the same for the MacIntosh.

Commands Using “QuickMate”:

• “Enter” or the checkmark – Moves you on to the next page; rolls you forward; to finish.
• “Escape” or the X – Cancel; backs you out of what you are doing without changing anything; exit.
• “P” – Takes you from a sub-menu back to a previous menu or Main menu.
• “Ctrl+W” – Provides a brief explanation of what information a given report, list, etc. will provide. (This command is not available for all pages in a given report or menu item.)
• Magnifying glass with “ID” inside of it – Allows you to query or look up a student, institution, or organization by name rather than ID number.
• “E” – Exits QuickMate/HP9000-CARS

PLEASE NOTE: ALL INSTRUCTIONS LISTED FOLLOWING ARE FOR USE WITH THE UNIX VERSION. YOU WILL NEED TO ADJUST YOUR COMMANDS BASED ON THE VERSION/COMPUTER YOU ARE USING!

1. For all options, make sure your printer name is listed before hitting escape to finish
2. From your menu, choose (U) – Utility Menu
3. Choose (f) – Printer Control
4. Choose (g) – Clear Form Type
5. Choose (f) – Load Form Type
6. Choose (h) – Start Printer
7. Choose (d) – Display Spooler Status The screen should read:Now running…Spooler Status Report for .Spooler daemon is running.Form type ‘IGNORE_FORMTYPE’ is loaded.The queue is empty.”The queue is empty” will not show up if there are jobs waiting to be printed. Instead, it will have a job and user name listed for jobs in progress.

Each time you run a process on the HP, there are output files deposited in your home directory. Those files are automatically removed after 30 days. However, there are other files that you may create that are clogging up your space on the HP. These must be manually removed. There are 2 ways to clean up your home directory on the CARS system–one is from the CARS Menu and the other is through the FTP program.

Make sure you only remove files that you have created. There are other files in your home directory that are necessary for mail and login access–do NOT delete these. Always view the file first before deletion.

From the CARS Menu

1. Choose [U] – Utility Menu
2. Choose [e] – File Options
3. Choose [b] – List Files in Long Format
   This lets you see every file in your home directory. Depending on how many files need to be deleted, you might want to write them down to remember them.
4. Choose [i] – Remove a File
5. Enter the filename(s) you wrote down from the last step, then hit Escape
   If entering more than one filename, separate them with a comma

From the FTP Program

• Open the FTP program and make sure the profile name is set to the hp9000.
• Enter your user id and password (same as logging in to hp) and click OK
• Find the file that you no longer need and click on it.The top right box lists any sub-directories you have created in your main home directory (those are the same as creating folders within My Documents) The bottom right box lists all individual files in your directory
• Click on “View” to look at the file first. It is always a good idea to make sure you are deleting the intended file.
• Click on “Delete” to remove the file. A box will appear to “Verify Deletion”, click yes to delete.
• Click “Exit” to quit the FTP program when you have finished removing all the files you don’t need.

1. Select “MACC Student Reports”
2. Select “Class Contact Information”Enter Session and YearEnter Course and Section Number
3. Press EscapeMode–more (displays to the screen) OR enter the name of the printer
4. Press EnterTime–NOW
5. Press Escape

This report will display information including the student name, id number, phone number, address, and emergency phone number.

If you seek to locate information in the HP regarding a student and do not have access to their MACC student ID number or their social security number, you may search by name. These search instructions work in all HP reports to which you have access. When the cursor flashes on ID Number or Student, do the following:

1. Press Control and T at the same time. A new screen will pop up with the cursor flashing on Name.
2. Key in the student’s last name. The first letter must be capitalized with the balance of the name in lower case. Next key in a comma, followed by at least the first few letters of the student’s first name. Once again, capitalize the first letter and key in the balance in lower case. Key an asterisk (*) at the end of the name. (Very important! The asterisk tells the computer to look for any name similar to the one that you keyed.)
   Example: Smith, Sara*
3. Press Escape.
4. If an individual name along with address demographics pops up and it is correct, press Escape to select that name.
5. If a list of names pops up, key in the number by the correct name and press Escape. Then the individual name along with address demographics will pop up. If it is correct, press Escape to select it. If it is not correct, arrow to Query and proceed as before from #2.

This procedure will allow you to look up student information using only the student’s name.

1. Select “MACC Student Reports”
2. Select “Display A Class List”
3. Press Escape
4. Enter Grade Entry Session (Ex. FA05) and Default Catalog
5. Mid-Session or Final Grades? F (for Final Grades)
6. Selection Criteria: A (for All Students)
7. Press Escape
8. Enter Course: (Ex. LAL101)
9. Enter Section: (Ex. 01) This will display information like student name, id number, registration status, hours, and current grade. (Do not press “Escape.” The list will come up automatically.)
10. Press “S” for Summary if, at the end of the semester, you desire a tally of all the grades
11. Press “E” – Exit

1. Select “Class List Reports”
2. Select “Class Roster”
3. Enter the Session, Academic Year, Course Catalog Number, Section, and Academic Catalog
   
   Example:
   Session……………….current session (ex. FA, SP, SU)
   Academic Year…….current year (ex. 2005)
   Course Number……course number (ex. SPK101)
   Section………………..section number (ex. 03)
   Catalog……………….current catalog (ex. UG04)
4. Press “Escape”
5. Enter the code name of the printer from which you wish the roster to be printed. If yours is not a specific office printer, enter “slave” or “local”. If you wish only to view the roster on your monitor, key in “more”.
6. Press “Escape”. Your roster should then print at the designated location.
7. Press “Escape” or “Enter” to “return” to your menu.

1. Select “Registration Reports” if you are a Faculty member. Select “Forms” if you are a Staff member.
2. Select “Registration–One”.
3. Enter the student’s MACC ID number or social security number without hypens. (If neither number is known, please refer to “Looking Up a Student By Name” also located in the “How To…” pages.)
4. Key in the session using FA, SP, or SU for the appropriate session.
5. Key in the year using four digits. (i.e. 2005, etc.)
6. Press “Escape”. (It is not necessary to change “Program” or “Date”.)
7. \Enter the code name of the printer from which you wish the enrollment form to be printed. If yours is not a specific office printer, enter “slave” or “local”.
8. Press “Escape”. The student’s enrollment form, listing demographic information, major, degree sought, and placement test scores should then print at the designated location.
9. Press “Escape” or “Enter” to return to your main menu.

Note: Degree Audits will only print to a Network printer.*

1. Select Interactive Degree Audit: from your CARS/Jenzabar or QuickMate menu.
2. Enter the command to move you to the next screen (Escape for Unix command line on a PC, F-1 on a Mac, or Enter if using QuickMate).
3. Change the Output Destination in the Initialization Parameters to identify where to print the audit. (More prints to screen or enter the name of your network printer.)
4. Enter the command to move you to the next screen. (See #2 above.)
5. Enter the students MACC ID number or social security number without hyphens, or follow the instructions to Look Up the Student By Name located elsewhere in CARS Help.
6. Enter the command to move you to the next screen. (See #2 above.)
7. Select Run. Once the audit is printed, you may Query another student or Exit the Interactive Degree Audit.

1. From your HP menu, select “Display Transcripts”
2. Press “Escape”
3. Select “Print”
4. Press “Escape”
5. Key in the student’s MACC ID number or social security number with no hyphens or breaks. (Consult “Looking Up a Student by Name” from the “How To” pages on the MACC web site to learn how to find a student in the HP by name only.)
6. Press “Escape”
7. Arrow down to “Output Device”. Key in “More” to view the transcript on your computer monitor. Key in “slave”, “local”, or your specific office printer name to print the transcript on your printer.
8. Arrow down to “Include Current Session”. Change the “N” to “Y” to add the current session classes in progress to the transcript.
9. Leave “Restrict to a Single Session?” as “N”.
10. Press “Escape” to print the document.
11. Upon conclusion of printing, the cursor will return to the upper left menu. Select “Print” to print another student’s transcript and proceed from #1 above.
12. When you have finished printing all transcripts required, arrow to “Exit” and press “Escape”.