Crisis Management Plan

Most demonstrations will be peaceful in nature and will not disrupt the daily operations of the campus. A demonstration should not be disrupted unless one or more of the following conditions exists:

• INTERFERENCE with normal operations
• PREVENTION of access to college facilities
• THREAT of harm to persons or damage to college facilities.
  
  Should any of these conditions exist, the Security Director will be notified and will be responsible for notifying the Dean of Student Affairs and the President regarding the nature of the incident. If contact is not made with the Security Director, contact should be made with the Dean of Student Affairs directly at x11235.

A dangerous intruder would be defined as someone who is on campus, inside or outside, and who poses an immediate, deadly threat to an individual or individuals on campus. In the event there is a dangerous intruder on campus, notification will be made to the Crisis Management Team. The team, particularly the building coordinators, will then begin to make notification to staff in the building that “we are implementing ALiCE.” Employees should utilize the steps given as part of the ALiCE training, and evacuate or take cover according to each situation. Staff should check e-mail (if this can be done from the room they are in) for further information. If you have information regarding a dangerous intruder, and can safely make a call, you should contact the Police Department by calling 911. Call the Security Director as soon as possible at (660) 833-6990. If the intruder is inside the office or classroom, and it is not possible to send someone for help, the incident should be considered a hostage situation. Do not close doors or windows in this situation unless the intruder instructs you to do so (refer to hostage situation policy).

If the intruder is inside the office or classroom, and it is not possible to send someone for help, the incident should be considered a hostage situation. Those involved in this situation should not close doors or windows unless the intruder instructs them to do so (refer to hostage situation policy).

On occasion, employees or those associated with the College may receive threatening or harassing telephone calls on their campus phones. These calls may form a pattern; therefore, it is important to make note of certain information. Employees receiving threatening or harassing telephone calls (not bomb threats) will take the following steps:

• Note the date and specific time of each call received on the form provided.
• Listen for background noises.
• Try to determine the age, race, and sex of the caller based on the voice.
• If the receiver thinks he/she knows the caller, note this information.
• Note the exact words as accurately as possible.
• Notify the area supervisor and the Security Director following the call.

All bomb threats should be taken seriously regardless of their frequency or subsequent outcome. Threats of this nature will most likely be made by telephone, and an effort should be made on the part of the receiver to remain as calm and professional as possible. The following procedures will be followed if a bomb threat is received.

• Always take the call seriously and act professionally.
• Attempt to get someone else’s attention without alerting the caller. Try to advise him/her of the situation so he/she has information to relay to the police (9-911) and the Security Director.
• Keep the caller on the line as long as possible with non-threatening communications, which indicates you want to be a good listener.
• Refer to the “Bomb Threat – Call Check List” and attempt to get all the information you can based on the prepared questions.

After a Threat Has Been Received

• Do not disconnect the line, either by hanging up or putting the line on hold. Quickly take measures to ensure no one else disturbs the phone.
• Go to a different phone and call the police (911) and the Security Director if they have not yet been contacted.
• Contact the President’s Office and Plant Operations if you have not reached the Security Director. Otherwise, the Security Director will contact the President’s Office and Plant Operations.

The President’s Office or the Security Director will contact the department deans and the building coordinators. College officials will work with the police and fire departments to determine if buildings should be evacuated. If evacuation is ordered, deans and coordinators will be verbally instructed to begin evacuation.

Evacuation Procedures

• Walk quickly to the nearest exit and alert others along the way to do the same.
• Assist the handicapped. Reserve elevators for the handicapped, unless there is a fire. Elevators should not be used when there is a fire involved.
• While evacuating, look for suspicious objects. Report anything suspicious to the first official you see, who will in turn contact security, police or fire departments. Do not touch anything suspicious.
• Go directly outside and assemble in the Reed Street Parking Lot. Remain in this area until college officials indicate it is approved to leave or safe to return to campus.

Refer to the “Bomb Threat Checklist”.

There will be no advance warning for an earthquake. An individual’s concern should be for his/her own safety. Damage may include:

• broken windows, falling ceilings, and light fixtures;
• overturning of cabinets and racks, shifting of furniture;
• complete disruption of electric, gas, water, sewage, and fuel; and
• disruption of communication systems.

When an earthquake initially occurs, people may protect themselves by:

• getting under desks and counters;
• getting on the floor next to a couch or chair back;
• moving to an interior wall;
• staying away from windows;
• kneeling alongside the wall, bending head close to knees; and
• covering side of head with elbows, clasping hands firmly behind neck.

People should evacuate as soon as the first tremor is over and report to the courtyard area. The Security Director at ext. 11247 or 651-2058 should be notified as soon as possible after the earthquake.

Most demonstrations will be peaceful in nature and will not disrupt the daily operations of the campus. A demonstration should not be disrupted unless one or more of the following conditions exists:

1. Notify the local Fire Department by dialing 911 from a campus phone or a cell phone. Pull the nearest fire alarm on your way out of the building. Alert others along the way. Proceed to the courtyard area and remain there unless directed otherwise.
2. Remember the following:
   • The fire alarm signal includes loud horns and flashing lights. DO NOT IGNORE A FIRE ALARM!
   • Do not try to fight fire alone. Call for help.
   • In smoky conditions, crawl, staying near the floor.
   • Touch closed doors before opening them to see if they are heated from fire on the other side.
   • See that all windows and doors are closed on your way out.
   • See that lights, electrical circuits, and gas jets are turned off on your way out.
   • Instructors moving to a place of safety should have their class roster in their possession.
3. Remain evacuated until an official “all clear” has been given.

Most demonstrations will be peaceful in nature and will not disrupt the daily operations of the campus. A demonstration should not be disrupted unless one or more of the following conditions exists:

• Be patient. Don’t make mistakes that could hazard your well-being or the well-being of others. Avoid drastic or heroic actions.
• Be alert. Follow instructions. Attempt to establish a rapport with the hostage taker(s).
• Don’t speak unless spoken to, and then only say what is necessary. Don’t talk down to the hostage taker(s) and avoid appearing hostile.
• Maintain eye contact with the hostage taker(s) at all times but do not stare.
• Comply with instructions the best you can and avoid arguments.
• Expect the unexpected.
• Be observant. You may be released or escape, and the personal safety of others may depend on your memory.
• If medications, first aid, or restroom privileges are needed by anyone, say so. The captors, in all probability, don’t want to harm the hostages. Such action further implicates the captor in additional offenses.
• Be prepared to answer the police on the phone.
• In the event you should escape or hostages are freed, do not scatter or leave the campus. If law enforcement is on the scene, a command post will be set up for you to report to immediately. Otherwise, report directly to the nearest campus official at the scene.

• Do not attempt to move the injured or ill person unless necessary for immediate safety.
• Notify the local Ambulance by calling 9-911 from a campus phone, or 911 from a cell phone. Do not leave the person unattended if possible.
• Contact the Security Department as soon as possible.
• The Dean of Student Affairs, ext. 11235, or designee will notify the person(s) designated as emergency contacts on a student’s application form. The Director of Personnel, ext. 11272, will make contacts for employees.
• College personnel or students caring for injured or ill persons should avoid exposure to blood and other body fluids unless wearing protective latex gloves.
• Security should complete an accident/injury report and submit a copy to the Vice President for Finance.

• Take suicide threats seriously.
• Do not leave the person unattended or allow the person to leave the building.
• Locate an individual to contact the Dean of Student Affairs at ext. 11235 or the Receptionist at ext. 11270.
• The Dean or designee will make every effort to reach the emergency contact on the person’s application form. In the case of an employee, the Director of Personnel, ext. 11272, will make the contact.
• If it is necessary, the Dean or designee will contact an ambulance to transport the person to the hospital.

When a tornado signal is sounded or when it is obvious that a tornado is approaching, all students and personnel should take cover. The best sources of cover or shelter are found on the lowest level of the building, away from windows, and under desks or other study furniture. Avoid auditoriums and other spaces with wide, free-span roofs. City sirens are utilized as MACC’s WARNING SIGNAL for a tornado. The Security Director or designee will activate the Crisis Management Team for building notifications.

DO NOT IGNORE A WARNING SIGNAL!

All should be aware of the following procedures in case of a tornado or tornado warning:

• Doors should be closed but not locked.
• Lights and all electrical equipment should be turned off.
• Individuals taking cover in hallways should assume a squatting position facing the walls with their hands covering their heads.
• Instructors moving to a place of safety should have possession of class rosters.
• If an injury occurs, it should be reported to the Security Office as soon as the “all clear” has been given.
• All should remain under cover or shelter until a college office or rescue personnel has given a verbal “all clear.”