Technology can be frustrating especially when things do not work as expected. The self-help checks below can resolve many issues without having to call support. If these steps don’t solve the issue or you have further questions, then contact Instructional Technology. We are always happy to help!
A strong, reliable internet connect is essential for timed tests, virtual learning, and when recording video.
*If you are using the internet on a managed network, then contact that network’s support department to see if network security measures are preventing access. MACC’s networks are managed by Computer Services (HelpDesk@macc.edu). Dual credit high school students should contact their high school’s IT department.
Make sure your browser is compatible with Canvas.
Know the capabilities and limitations of your primary computer. Having a backup plan should your computer or internet connection fail is also important. One backup option is to use a computer provided for student use in the LARC and/or a computer lab on an MACC campus.
Managed devices include Chromebooks issued to high school students, desktop computers in MACC computer labs, and any other device administratively managed by someone other than the student. To troubleshoot issues with these devices, contact the support services that manage the device such as your high school IT department or MACC’s Computer Services (Help Desk). They can tell you the limitations of your device, adjust device settings, and may need to contact MACC’s Instructional Technology department to troubleshoot some issues.
Please do not rely ONLY on mobile devices (tablets, iPads, and smartphones). If things don’t work as expected:
Switch to a desktop or laptop computer
Go to MACC’s Technology Recommendations to learn more about the limitations and recommended uses of mobile devices.