Select “Help Ticket” below to open and submit a support ticket to MACC’s Instructional Technology Department.
Need help with the issues below?
- Login (Password and Username) Support
- Email Account and Security
- Office 365 Account
- Classroom Technology
Need after hours help with Canvas!Log into Canvas and click the Help icon in the “gray” menu bar on the left to contact Canvas Support (available 24/7). If they cannot resolve the issue, then please send your Case number to Instructional Technology and we’ll gladly look into it further.
Our highly experienced Instructional Technology team is here to help you build confidence with and troubleshoot issues related to educational technology at MACC.
Use the “Help Ticket” on this page or email MACC’s Instructional Technology department. When available, we are also happy to visit with you in-person, virtually over Zoom, and by phone (660-263-4100 ext. 11525).
When you contact us: Tell us who you are (first and last name; MACC student ID number if you have one), how best to reach you (email or phone number), and the “what, where,and when details” of your concern. Whenever possible, include the specific name of course, assignment or resource you are concerned about; the type of computer, browser, and internet connection you were using when the issue occurred; and any other details you feel are important. The more detailed information you can provide, the quicker we can help.
Please understand, it is not always possible for us to respond immediately. We usually respond within a few hours during normal business hours (M-F 8am -5pm). After hours and on weekends, response time may be up to 24 or 48 hours respectively. Requests submitted during breaks (Thanksgiving and Spring) and holidays may not be seen until the first business day after the break. Please call us and leave a detailed voice message if you do not hear back from us within the expected time period.
We have options!
- Attend free, live training sessions offered each semester.
- View self-paced tutorials and training courses in Canvas.
- View the technology resource web pages below.
- Contact Instructional Technology for more information and to request training for yourself and/or your department.